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Project Overview

This project aimed to build an AI-powered auto-support classifier that automatically categorizes incoming support tickets for a SaaS platform.

By leveraging NLP and machine learning, the system reduces response time and ensures customer issues are routed to the right department instantly.

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Category

AI SaaS Company

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Client

New York, USA

AI solutions, delivered with speed and clarity.

Step-01

Discovery & Strategy

We dive deep into your business goals, existing systems, and data readiness to define the valuable AI use cases.

Step-02

Full System Build

Once validated, we engineer the end-to-end solution — from data pipelines to model training and front-end integration.

Step-03

Deployment & Handoff

Post-launch, we stay involved to fine-tune, retrain, and improve performance as your data and business evolve.

Watch Full Process Video -

Results & Impact

The solution delivered measurable business value — cutting support response time by 40%, reducing costs by 25%, and boosting customer satisfaction. With scalability built-in, the system now processes over a million tickets monthly with high accuracy and reliability.

The AI-powered system streamlined operations by eliminating manual tasks, reducing response time by 40%. Teams can now focus on high-value cases instead of repetitive classification work. By automating support workflows, the client reduced operational costs by 25%. This directly lowered dependency on manual resources while maintaining consistent accuracy.

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40%

Reduction in Response Time.

18% (+CSAT)

Customer Satisfaction Rate.

4.5 Average Rating

Trusted by 20K Users in World-wide

(Premium Support)

“ Their team guided us from idea to deployment in just 6 weeks. The LLM integration reduced our manual work by over 60%.”

Author

Jason Roy

Director of Gentech

(Premium Support)

“ Their team guided us from idea to deployment in just 6 weeks. The LLM integration reduced our manual work by over 60%.”

Author

Jason Roy

Director of Gentech

(Premium Support)

“ Their team guided us from idea to deployment in just 6 weeks. The LLM integration reduced our manual work by over 60%.”

Author

Jason Roy

Director of Gentech

(Premium Support)

“ Their team guided us from idea to deployment in just 6 weeks. The LLM integration reduced our manual work by over 60%.”

Author

Jason Roy

Director of Gentech

(Premium Support)

“ Their team guided us from idea to deployment in just 6 weeks. The LLM integration reduced our manual work by over 60%.”

Author

Jason Roy

Director of Gentech

20K +

Active Users in World-wide

50K +

Recent Projects Delivered.

50 +

Countries Actova is Launched.

4.5 Average Rating

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Actova is a next-generation AI solution built to empower businesses of every size. Actova helps automate repetitive workflows, generate high-quality content in multiple formats, deliver deep data insights, and provide real-time decision support.

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We design and develop CNNs, RNNs, LSTMs, GANs, Transformers, and custom hybrid architectures based on the use case—vision, speech, language, or forecasting.

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We design and develop CNNs, RNNs, LSTMs, GANs, Transformers, and custom hybrid architectures based on the use case—vision, speech, language, or forecasting.